Privacy policy

rivacy policy for Australian Sports Nutrition

Cyber Supps Pty Ltd (ABN: 21 165 902 456, incorporated in NSW, Australia), also known as Australian Sports Nutrition, is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Company Details

Cyber Supps Pty Ltd (ASN Online)
marketing@asn.com.au
(07) 5549 2524
Unit 5, 60 Notar Drive, Yatala QLD, 4207

Personal Information

Australian Sports Nutrition collects, holds and uses personal information in the following areas:

  • consumers
  • affiliates
  • business partners

Consumer information is usually collected via promotions, competitions, consumer queries, cookies, subscription forms or in-store via signing up to the ASN loyalty program. The information may include:

  • your name, address, contact number(s), gender, age and email address
  • information about your preference for goods or services we offer from time to time
  • details of any competitions/prizes you may have won
  • a record of any queries you have made

Purpose for collecting information

Wherever possible, Australian Sports Nutrition collects this information directly from you and may use it for the following purposes:

  • to contact you directly about Australian Sports Nutritio n, its brands, special offers, samples and other promotions
  • to reward you for being a loyal Australian Sports Nutrition customer
  • to inform you of Australian Sports Nutrition products or publications we think you might be interested in
  • to confirm transactions you wish to make
  • to confirm your identity
  • to provide you with information and/or products you have requested
  • to follow up or pursue any queries you have made

Cookies

Our website also uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our website uses cookies dropped by us or third parties for a variety of purposes including to operate and personalise the website, as well as to remember the products that you have in your cart for a period of time. Also, cookies may be used to track how you use the site to target ads to you on other websites.

Management of personal information

Australian Sports Nutrition is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

Important Information on Promotions, competitions & other marketing activities

  • All entries become the property of the Promoter and are held for up to 3 months after the prize draw date. After this, they are then destroyed in a secure manner.

 Australian Sports Nutrition may enter your details into a database for the purpose of contacting you directly about Australian Sports Nutrition, its brands, special offers, samples and other promotions unless otherwise advised by you.

  • You can advise us if you would prefer not to be directly contacted by Australian Sports Nutrition or would like to request an update or correction of the information we hold on you, please contact us on marketing@asn.com.au and provide your details or alternatively, contact head office on (07) 5572 0346.
  • Winners' details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion.

When visiting the Australian Sports Nutrition website, third parties may place cookies on your browser for targeted advertising purposes. To opt out of targeted advertising, some available third-party opt-out tools include: the Digital Advertising Alliance and the Network Advertising Initiative.

On ads served to you, click the logo of the provider (eg: AdChoices) positioned with the ad to learn more about interest-based advertising, who served the ad, and manage your ad options. You can also opt out of seeing personalised ads using the NAI opt out tool here.

SMS Marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including but not limited to abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS or email.Email Marketing
If you wish to unsubscribe from our marketing emails then you can either click on the “unsubscribe” link at the bottom of any marketing email from us, or let us know you would like to be removed from our marketing communication by emailing marketing@asn.com.au.

Disclosure

Australian Sports Nutrition does not sell, rent or otherwise make available any personal information to third parties. Australian Sports Nutrition outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Australian Sports Nutrition, personal information may, as required, be transferred to or handled by:

  • our related companies
  • organisations which provide services to us, such as mailing houses, promotion, SMS and advertising agencies
  • credit reference agencies or other credit providers
  • government or statutory authorities

Access and correction of details

You may access personal information Australian Sports Nutrition holds on you by contacting the Privacy Officer in writing on marketing@asn.com.au. If the information held is inaccurate, incomplete or not up to date you may request Australian Sports Nutrition to correct the information. If you are concerned about a possible interference with your privacy, please contact the Privacy Officer, by completing the 'Contact Us' form available on www.asn.com.au.

If you wish to unsubscribe from our marketing emails then you can either click on the "unsubscribe" link at the bottom of any marketing email from us, or let us know you would like to be removed from our marketing communication by emailing marketing@asn.com.au

Changes to the Privacy Policy

We may update this Privacy Policy from time to time.